Edinburgh Patients Expect To Be Answered Like Paying Customers. A Voicemail Tells Them Otherwise.
SelenicAI gives your Edinburgh practice a 24/7 receptionist that answers every patient call, qualifies new enquiries, and books into your diary in real time.
Edinburgh Has Money, Choice, And No Patience For Voicemail.
Average lifetime value of a new Edinburgh patient
Cost of acquiring one new Edinburgh patient
Of calls lost to voicemail during peak hours
Edinburgh has one of the most affluent private dental markets in the country, from the New Town and Stockbridge to Morningside and Leith. Patients here will pay private fees, but they expect to be answered like a paying customer. A voicemail tells them you are too busy, and there are plenty of other practices happy to take the call.
These patients call when it suits them, which is rarely nine to five. The professional booking a hygiene visit between meetings, the resident researching implants in the evening, the family arriving from the Lothians at the weekend. If they reach an answerphone, they move on.
SelenicAI answers every one of those calls, across the city and the wider Lothians, at any hour. It qualifies the enquiry, books the patient, and protects the marketing spend that made your phone ring.
Want the full picture first? Read the missed-call playbooks or see how SelenicAI works.
Live On Your Edinburgh Line In Three Steps.
Book A 30-Minute Call
A direct conversation about your Edinburgh practice, your private fees, and how you want new patient enquiries from across the city qualified and booked.
Install In 72 Hours
Your receptionist is configured with your services and tone and connected to your practice line. No new hardware, no disruption to a busy front desk.
Go Live And Grow
By day four, every call your front desk misses is answered and booked. New patients land in your diary while reception looks after the room.
Everything Your Front Desk Does. Handled By Lily, 24/7.
Answering, qualifying, booking, and looking after the diary. Every call, every hour, with no voicemail and no busy signal.
Books Into Your Diary
Lily checks your live availability and drops the new patient into an open slot in real time. No double entry, no callback.
Books Every New Patient
Every qualified enquiry is booked on the call and confirmed by text and email, so nobody slips through the gaps.
Handles Cancellations
When a patient cancels, Lily releases the slot and opens it back up so the gap can be filled, day or night.
Reschedules In Seconds
Patients move their appointment without waiting for the front desk. Lily finds a new slot and updates the diary.
Triages Urgent Cases
Pain, swelling, and trauma are spotted and prioritised, then booked into the next emergency slot or escalated by your rules.
Answers Treatment FAQs
Questions on treatments, pricing, parking, and opening hours are answered clearly, so callers get what they need.
How Edinburgh Enquiries Get Booked.
The New Town professional
A professional in the New Town calls at 1pm to register, exactly when your front desk is busiest.
What happens
SelenicAI answers without a queue, explains registration, and books them into a slot that works around their day.
A high value patient booked instead of lost in the lunchtime rush.
The Morningside implant enquiry
A patient in Morningside calls at 8pm asking about implants after an evening of research.
What happens
SelenicAI answers, eases the worry about cost and time, and books a consultation while they are still resolved to act.
A four to five figure case captured before the doubt crept back in.
The weekend arrival
A family arriving from the Lothians calls on a Saturday to register everyone at once.
What happens
SelenicAI answers on the weekend, captures the family details, and books their examinations together.
Several new patients registered while the practice was closed.
See What Missed Calls Cost An Edinburgh Practice.
Sixty seconds. No email required. Move the sliders to see the revenue walking out of your practice every month.
Works With The Practice Software You Already Use.
Lily books straight into your diary, so the appointment appears where your team already works. No double entry, no new system to learn.
Performance,InWriting.
Everything, On Your Terms.
The SelenicAI Guarantee is the commercial commitment we make to every practice we serve.
- Transparent Setup Fee, Founder-Led Configuration
- Predictable Monthly Retainer, No Usage Caps
- Standard Service Agreement
- The Guarantee Built In
- Founder-Led Onboarding
The Safety Net™. 14 Days. Every Missed Patient Caught.
A 14-day patient capture programme at zero cost. A dedicated receptionist catches every after-hours and overflow call. You see every patient captured in a private dashboard.
Your data is yours to keep either way.
See How SelenicAI Works For Practices Like Yours.
Request Your Safety Net™ Spot.
Every Safety Net™ is calibrated personally by the founding team. Intake spots are reviewed in the order received, with a current capacity for new practices of within 7-10 business days. The 30-minute introductory call is at no cost and carries no obligation.