Welcome to Between Patients. This is the SelenicAI podcast and resource library for UK private dental practice owners. Every piece is built for the five to fifteen minute windows you actually have during a clinic day. Between patients, between cases, between cleanings.
What This Is, Five Lines
- Short audio episodes, written guides, infographics, and demo videos.
- Every piece focuses on one decision or one number that matters to a UK private dental practice.
- No filler, no thought leadership without numbers, no consulting jargon.
- Hosted by Moiz Khurram, the founder of SelenicAI. The audio versions are co-hosted by NotebookLM, which lets us turn long-form briefs into listenable conversations without a studio.
- Every episode ends with one specific action you can take the same day.
Why Front Desk Economics
The single most leveraged number in a private dental practice is what happens between the phone ringing and the diary getting updated. Miss a new patient enquiry on a Tuesday at 1.45pm and you do not just lose that call. You lose every recall, every restorative case, every word of mouth referral that patient would have generated over the next ten years.
A practice owner doing 30 calls a day at a 70 percent answer rate loses 9 calls. At the UK private new-patient average lifetime value of around 1,200 pounds, even one missed new patient call a week is north of 60,000 pounds a year of lost revenue. Most owners cannot tell you, with confidence, what their answer rate is. That is the gap.
The Format
There are four content types here, and the index page filters them with one click:
- Podcasts. NotebookLM-generated 10 to 15 minute audio overviews. Two AI hosts walking through a written brief. Play while you make tea or walk to the surgery.
- Guides. Long-form articles with tables, scripts, and downloadable worksheets. The Recall Conversation is the first one published.
- Infographics. Single full-bleed visual plus 600 words of commentary. The first one shows exactly where money leaks out of a UK private practice between the phone ringing and the patient sitting down.
- Videos. Demo recordings with full transcripts. The launch video is a live AI receptionist taking a real new patient call.
What To Do Now
If you have not yet seen the live demo number, open /try-it on the SelenicAI site and ring it. The receptionist will pick up, qualify you, and try to book a meeting with the founder. That single phone call is the fastest way to understand what we make.
If you want to know what your own missed calls are costing you, the calculator at /missed-call-audit gives you a defensible number in under two minutes.
If you are already past the audit and want to talk specifics, the booking widget at the top of any page connects you directly with the founder.
Subscribe
There is no email list yet. We are still building the publishing rhythm. Bookmark this page, or follow the founder on the social links in the footer. New episodes drop weekly from here on.
